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Privacy Policy

Last updated: 1 September 2026

Holmeleigh Farmyard (“Holmeleigh Farmyard”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, make an enquiry, request or make a booking, make a payment, or otherwise interact with us.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Who We Are

Holmeleigh Farmyard is a children’s animal touch farm, party venue and school-tour destination situated at:

Holmeleigh Farmyard
Grey Dawn Road, off Kragga Kamma Road
Kragga Kamma, Gqeberha (Port Elizabeth)
South Africa

Telephone: 072 324 4059
Email: info@holmeleighfarmyard.co.za
Website: holmeleighfarmyard.co.za

For purposes of POPIA, Holmeleigh Farmyard is the responsible party in respect of personal information where we determine the purpose and means of processing that information.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information you provide to us

When you contact us, submit an enquiry, request a quotation, or make a booking through our website or directly with us, we may collect information such as:

  • your first and last name;
  • telephone or mobile number;
  • email address;
  • information contained in your enquiry or message;
  • booking dates and preferred times;
  • the number of adults and children attending;
  • your child’s name where provided for a birthday-party booking;
  • school name and contact details for school-tour bookings;
  • catering selections and other booking requirements;
  • information relating to the amount payable for a booking;
  • payment or transaction references and payment status; and
  • any other information you voluntarily provide to us.

We ask that you do not provide personal information that is not reasonably necessary for your enquiry, booking or interaction with us.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security services or other technologies used to operate the website.

This may include:

  • your IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • date and time of your visit;
  • referring website or page; and
  • technical, diagnostic or website-usage information.

3. Children’s Personal Information

Holmeleigh Farmyard provides activities and services primarily enjoyed by children. Our website and online booking facilities, however, are intended to be used by parents, guardians, teachers, school representatives and other adults.

Certain booking forms may request limited information relating to a child, such as the child’s name, where this information is reasonably necessary to arrange a birthday party, school visit or other activity.

Personal information relating to children receives additional protection under POPIA. We will only process children’s personal information where we are legally permitted to do so, including where appropriate authorisation or consent has been provided by a competent person, such as a parent or guardian.

Parents, guardians, teachers and other adults making bookings should not provide more personal information about a child than is reasonably necessary for the booking or activity.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and, where appropriate, delete or otherwise deal with that information.

4. How We Use Personal Information

We may process personal information for purposes including:

  • responding to enquiries and requests;
  • providing quotations;
  • processing, administering and confirming birthday-party bookings;
  • processing, administering and confirming school-tour bookings;
  • calculating booking prices;
  • communicating with you about a booking or enquiry;
  • providing the services you have requested;
  • processing and reconciling payments;
  • managing deposits, refunds, cancellations and related administration;
  • providing customer service;
  • maintaining financial, accounting and business records;
  • operating, maintaining and securing our website;
  • understanding how our website is used and improving its functionality;
  • preventing fraud, misuse and security incidents;
  • complying with our legal, regulatory, tax and accounting obligations; and
  • establishing, exercising or defending legal rights.

We will not process personal information for a purpose that is materially incompatible with the purpose for which it was originally collected unless permitted by law or appropriate consent has been obtained.

5. Payments and Payfast

Payments for certain bookings or services may be processed through Payfast, a third-party payment gateway.

When you make a payment using Payfast, your payment information may be provided directly to and processed by Payfast. This may include credit or debit card information, banking information, payment credentials and other information required to process the transaction.

Holmeleigh Farmyard does not directly collect or store your full credit or debit card details or online banking credentials where those details are submitted directly to Payfast.

Holmeleigh Farmyard may receive and retain information relating to the transaction, including:

  • your name and contact details;
  • the amount paid;
  • the date and time of payment;
  • a transaction or payment reference;
  • the payment method or limited payment information made available to us by the payment provider;
  • whether a payment was successful, pending, cancelled, refunded or failed; and
  • other information reasonably necessary to reconcile the payment with your booking.

We use this information to process and confirm bookings, reconcile payments, maintain financial and accounting records, process refunds where applicable, respond to payment queries and comply with our legal obligations.

Payfast processes personal and payment information in accordance with its own terms, legal obligations and privacy practices.

We encourage you to review Payfast’s privacy policy before submitting payment information through its services.

6. Direct Marketing

We may communicate with you about Holmeleigh Farmyard’s services, activities, promotions or events where we are legally entitled to do so.

Where POPIA requires us to obtain your consent before sending electronic direct marketing communications, we will obtain that consent.

You may opt out of receiving marketing communications from us at any time by using an unsubscribe facility provided in the communication, where available, or by contacting us.

Opting out of marketing communications will not prevent us from sending communications that are reasonably necessary in connection with an existing enquiry, booking, payment or transaction.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that may be placed on your device when you visit a website. They can be used to enable website functionality, remember preferences, maintain security and provide information about how visitors use the website.

Depending on the technologies implemented on our website, cookies may include:

  • Essential cookies required for the website to function correctly;
  • Functional cookies used to remember settings or preferences;
  • Analytics cookies used to understand how visitors interact with the website; and
  • Third-party cookies associated with services or functionality provided by third parties.

You can generally control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the operation or functionality of the website.

Where applicable law requires consent before non-essential cookies or similar technologies are used, we will request the appropriate consent.

8. Sharing Personal Information

We do not sell your personal information.

We may disclose or provide access to personal information where reasonably necessary to third parties that assist us in operating our business, providing our services or maintaining our website.

These may include, where applicable:

  • Payfast, for payment processing;
  • website hosting providers;
  • website developers and IT support providers;
  • email and communications providers;
  • booking and form-processing service providers;
  • financial institutions and accounting service providers;
  • accountants, legal advisers and other professional advisers;
  • analytics and website-performance providers; and
  • security, fraud-prevention and technical service providers.

Where another party processes personal information on our behalf as an operator under POPIA, we will take reasonable steps to ensure that appropriate safeguards are in place.

Certain third parties, including payment service providers, may also process personal information as responsible parties in their own right in accordance with their legal obligations and privacy policies.

We may also disclose personal information where required or permitted by law, including in response to a lawful request from a court, regulator, law-enforcement agency or government authority, or where disclosure is reasonably necessary to protect our rights, property, customers, visitors or the public.

9. International Transfers

Some of the technology, payment, hosting, email, cloud, analytics or other service providers used by us may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and applicable requirements relating to transborder flows of personal information.

Third-party service providers may have their own arrangements for international processing and transfers, as described in their respective privacy policies.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or for as long as required or permitted by applicable law.

The appropriate retention period may depend on:

  • the nature and sensitivity of the information;
  • the purpose for which it was collected;
  • whether a booking or financial transaction took place;
  • our legal, tax and accounting obligations;
  • contractual requirements;
  • the need to resolve complaints or disputes; and
  • the establishment, exercise or defence of legal claims.

Payment and transaction records may need to be retained for periods required by applicable financial, tax, accounting or other legislation.

When personal information is no longer reasonably required and we are not legally required or entitled to retain it, we will delete, destroy or de-identify it as appropriate.

11. Security of Personal Information

We take reasonable and appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, damage, destruction, alteration, unauthorised access, disclosure or other unlawful processing.

Our security measures may include appropriate administrative, technical and physical safeguards having regard to the nature of the personal information and the risks associated with its processing.

Payment credentials submitted directly through Payfast are protected and processed through Payfast’s payment infrastructure rather than being stored by Holmeleigh Farmyard.

However, no website, internet transmission, electronic storage system or payment system can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information for which we are responsible, we will take appropriate steps in accordance with POPIA, including notifying the Information Regulator and affected data subjects where required.

12. Your Rights

Subject to POPIA and other applicable laws, you may have the right to:

  • ask whether we hold personal information about you;
  • request access to personal information we hold about you;
  • request the correction of inaccurate, incomplete, misleading or outdated personal information;
  • request deletion or destruction of personal information where permitted by law;
  • object to certain processing of your personal information;
  • withdraw consent where processing is based on your consent;
  • object to direct marketing;
  • request information regarding third parties who have had access to your personal information where applicable; and
  • lodge a complaint with the Information Regulator of South Africa.

We may need to verify your identity before responding to a request involving your personal information.

Your rights may be subject to limitations or exceptions contained in POPIA or other applicable legislation.

13. Information Regulator

If you believe that we have processed your personal information in contravention of POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator is the independent authority responsible for monitoring and enforcing compliance with POPIA.

Current contact details and complaint procedures are available on the Information Regulator’s official website.

14. Third-Party Websites and Services

Our website may contain links to, or integrate with, websites, payment services, social-media platforms or other services operated by third parties.

This includes services such as Payfast.

We do not control the privacy practices of third parties acting independently of Holmeleigh Farmyard. When you leave our website, use a third-party service or submit information directly to a third party, that party’s own privacy policy and terms may apply.

We encourage you to review the applicable privacy policies and terms before providing personal information to third-party services.

15. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes to:

  • our website;
  • our services and booking processes;
  • the personal information we collect;
  • our payment or technology providers;
  • our business practices; or
  • applicable legal and regulatory requirements.

When we update this Privacy Policy, the revised version will be published on our website and the “Last updated” date at the top of the policy will be changed accordingly.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or have a concern about how your personal information is handled, please contact:

Holmeleigh Farmyard
Grey Dawn Road, off Kragga Kamma Road
Kragga Kamma, Gqeberha (Port Elizabeth)
South Africa

Telephone: 072 324 4059
Email: info@holmeleighfarmyard.co.za